Frequently Asked Questions
Media
How can I stop my slideshow images from getting cropped?
Your theme will automatically adjust your slideshow images based on the desktop and mobile height settings you have configured in the Hero (optional ...
What is responsive imagery?
Our themes use responsive imagery in many of the full-width, edge-to-edge image sections (Slideshow, Video hero, Fading images, and others). Responsiv...
What video format should I use?
For more advanced users who are comfortable exporting video and adjusting quality settings, we recommend using .mp4 videos for complete control over q...
What are image focal points?
Image focal points are parts of the image that are most important to keep in view. By setting focal points on images, you can allow those parts to be ...
Why won't my videos autoplay?
There are a number of sections in our themes that support videos and most of them autoplay when the page loads. There are a few restrictions to be awa...
Content
Rephrasing the different Inventory Status labels
If you need to make changes to the inventory status labels, you need to follow a few simple steps. First, log in to the Shopify Admin and navigate to ...
Using metafields to add unique product summaries on product pages
Shopify Metafields offer a flexible method for adding custom fields to your store's data. With the use of Rich Text, Single-line, or Multi-line Text M...
Why am I getting missing translation errors in my store?
If you're encountering missing translation errors in your Shopify store, it's likely that some strings or elements are not properly translated or are ...
Understanding H1 Tags
The H1 heading describes the main topic of a page and is usually the largest heading on a page. For visitors, the H1 heading plays an important role i...
What languages are included with my theme purchase?
Your theme comes with 6 translations available as a part of your theme purchase. English , French , Spanish , 2 variations of Portuguese and Ger...
How do I add an FAQ page?
You can easily set a page to use a custom FAQ page template. First, navigate to the page you want to designate as your FAQ template and change the tem...
What is lazy loading?
Lazy loading is a strategy websites deploy to improve performance by only loading in resources when they are actually needed. In the context of this p...
Do your themes support RTL languages?
Sure do. You can enable right-to-left text support by following these steps: Open up your theme editor Go to your global Theme settings Select Extra...
Cart
How to edit the Continue Shopping link on the cart page?
The "Continue Shopping" button on a cart page serves as a way for customers to return to the main shopping or product pages after viewing their shoppi...
How do I remove the shopping cart?
While Shopify is the go-to place to host your ecommerce business, some people don't want or need the shopping cart feature. In this guide, we'll walk ...
How can I customize my cart and checkout?
All themes include a "Cart" feature that provides your visitors with visual feedback that they have added an item to purchase. It also provides them w...
Shopify
How do I remove "powered by Shopify" from the footer?
You can remove the "Powered by Shopify" link from your footer by editing your theme code, finding the Sections folder, opening footer.liquid and d...
How Do I Share a Discount Code Through Newsletter Subscriptions
There are three effective ways to share discount codes with your customers through newsletter subscriptions in Shopify. Whether you prefer to customi...
Do your themes support Shopify's Online Store 2.0 features?
Yes. In 2021 Shopify announced the release of Online Store 2.0, a set of features and feature improvements that make themes and theme apps easier to ...
How can I improve my Online Store speed score?
Optimizing your online store speed can improve the shopping experience for your customers, make your store more discoverable, and increase conversion....
Theme Features
Why is the 'Quick Shop' feature not working on mobile devices?
The Quick Shop feature is a convenient feature that enables users to quickly add items to their shopping cart without having to navigate through multi...
Why is My Sticky Header Not Working?
When a store features a dropdown menu that extends beyond the viewport, the sticky header is automatically disabled to enhance user navigation and sit...
Why doesn't the color swatch update if I change the file?
We cache color swatch files so they load faster since they won't change often. The trade off is that if you decide to change the swatch it won't be up...
How can I show variant images for just one specific color?
Shopify lets you associate one image with one variant , but what if you want to have multiple images associated with that variant? That's not a nativ...
How do I add custom product page tabs?
You can create tabs in two different ways: Using a Page, shown on all product pages. or Using a Page, shown only on products tagged with a utility t...
Updating Your Theme
How do I update my theme?
Note: While you have access to lifetime theme updates with every theme purchase, Archetype themes does not offer theme update services. This article...
Updating your theme with Theme Updater Plus
Archetype Themes has partnered with Out of the Sandbox to include support for all of our themes when using their Theme Updater Plus app. For shops w...
Customizations
How to replace the add to cart button with a contact link?
At times, you may need certain details from your customers prior to their purchase. Offering a contact form or email link enables customers to provide...
How can I change the top bar color of my website in Safari?
Safari uses the theme color meta tag to determine the top bar color of your website. By design, the theme is configured to use the button color under ...
How to show default product image until a variant is selected?
When products have variants, the image of the selected variant is displayed when the product page loads. You can change this to show the first product...
What is the Custom CSS Section for?
Before the introduction of the Custom CSS Section, making changes to your online store's theme required modifying code files or adding CSS code to the...
How to remove the collection name from the product URL?
Product URL structure is predefined by Shopify but t here could be several reasons why you, as a store owner, might want to remove the collection name...
How to change the default Gift card image?
Gift cards can be a great marketing tool for businesses looking to attract and retain customers. They provide a convenient and flexible way for custom...
How to remove the Shipping calculated at checkout text under the product price?
If you have products in your online store that don't require shipping, such as a digital product or a service, you may want to remove the Shipping ca...
How can I change the background color of the Add to Cart button?
When designing your website, it is important to select the right color for your "Add to Cart" button. The button color should be distinctive enough to...
How can I add a custom icon to the Text columns with icons section?
Although the section "Text column with icons" provides 18 pre-set icons, there may be instances when you need personalized icons that match your busin...
How can I add custom icons to the Sales point block?
The Sales point block includes 12 unique icons that can easily be used to emphasize a text block to help drive conversions on your product pages. Co...
Basic troubleshooting steps for issues introduced by an app or customizations
One common challenge most merchants experience is dealing with app-related issues. Apps can provide valuable advanced features, but they can also intr...
Theme Customizations
Our incredible support team stays focused on helping merchants with existing, built-in theme features. Our mission is to empower you by helping you u...
Our Shopify Theme Customization Partners
Need help setting up your online store, updating or customizing your Shopify theme from Archetype? Our trusted partners can help. A closed network of ...
How do I add custom fonts?
If you're not comfortable making code changes to your theme, we highly recommend using one of our partners who specialize in adding custom fonts to yo...