Submit a request
Support services include
- Answering any questions about Archetype products, functionality, and technical capabilities (including pre-sale questions)
- Helping to familiarize you with setting up the features that are included in our themes and configuring theme settings
- Fixing bugs or issues in unmodified theme installs
- Providing updated theme files to ensure your theme is compatible with new software versions
Supported products include
Estimated wait time:
24 hours
Thank you for your patience
Support services for Archetype merchants are available Monday to Friday.
Please review the Archetype Support Policy to get familiar with the details, extents, and limitations of our technical support services.
Limitations of technical support services
We do not offer support for integrating or troubleshooting 3rd-party (non-Archetype) apps and custom code, nor do we offer support for modifications made after the purchase of one of our themes.
This includes adding new features, altering the design of the theme, implementing any 3rd-party code or apps, or troubleshooting previous customizations after updating the theme.
Contact 3rd-party app support by visiting the App Store.
Connect with Shopexperts or Storetasker for modifications and related issues.